So who are we ??

We are now an established company bringing many years experience to the gas market.

The director , Mark Page has served over 30 years in the Gas industry, he started at British Gas, has experience working for Baxi Potterton, Viessmann, and has been self employed in total for 16 years.

 

The company is Gas safe registered, water safe registered, fully insured, based in Dunstable and covering Beds, Herts, and Bucks, and offering gas boiler servicing, repairs, and installs, Landlord gas safety certificate CP12 , Home owner gas safety certificate, as well as general plumbing including small jobs like a dripping tap, so if its a gas boiler service, a gas fire service, or gas boiler repair, gas fire repair, or a tap washer, call now on 01582 674829

 

Whether you have a minor issue you think no one will repair or a boiler or gas fire service, give us a call, we will call to any job that we can fix if its on our service list. As you would expect, we do have a minimum charge, as at the end of the day we all have bills, and even pop in jobs take travelling costs, and time, please ask when you call about the fee.

we try and have all costs upfront, no going 5 mins over the hour and another hours charge like some out there, we have a 1 hour charge, we will endevour to resolve the problem or give you a price for a solution, if you choose not to proceed , obviously the minimum charge will apply .

We trust this is fair, and always open to improvements and suggestions,

 

fixed appointment times are available as are weekend calls and out of hours calls at as you would expect a reasonable surcharge advised in advance.

Note: We have recently ceased trading with Checkatrade, they have raised prices significantly over the last 2 years  and service has dropped, the only way we could of remained would be to hike prices. we do not think that fair.

COMPLAINTS POLICY :  We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01572672829, or write to us 9 Grovebury close, Dunstable, LU63NQ or email us info@plumbingandgas.org.uk and we aim to respond within x days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
 

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 4566031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/